FAQs & POLICIES


Final Sale

All Sale Items are Final Sale.  No adjustments made on prior purchases.

ONLINE RETURN POLICY

We will happily accept unworn, damaged or defective product for exchange or refund within 21 days of ship date in their original packaging accompanied with receipt.  Sale items are a final sale and therefore are not eligible for exchange or return. Items without receipt will not be accepted for refund or exchange.  Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

WEBSITE  RETURN POLICY

Please email our customer service department at customerservice@anitanja.com before shipping your return and kindly allow 48 hours for a response.

PAYMENT OPTIONS

We accept the following payment methods: Visa, Mastercard, American Express and Discover

SALES TAX

Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to New York.

SHIPPING POLICY

Items will be shipped within three weeks of order. We charge a flat fee per shipment for 2nd Day Priority Mail USPS shipping on all orders to the continental United States of $25.00. A signature will be required upon delivery.

*Please note that 2nd Day refers only to delivery time and not to the time needed to prepare your oder.  While most orders are ready for shipping within 3 weeks of placing your order, some orders take additional time.  Shipping times are approximate.

INTERNATIONAL SHIPPING

All orders shipped outside the United States are subject to additional shipping charges based on the end country’s taxes, tariffs and duties.  These fees are not associated with ANITANJA LLC and are to be paid by the recipient upon delivery.

PRIVACY POLICY

ANITANJA LLC shares your concerns about the protection of your personal information online.  The Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.anitanja.com.  By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy.  If you do not agree to this Policy, please do not use the site.  We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party.  Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.  From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email.  If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails or by contacting us at customerservice@anitanja.com with “REMOVE” as the subject header.

ANITANJA LLC uses non-personally identifiable information such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site and to improve site-related services and features.  Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends.  This information aids us in improving the site navigation, design and features.

We also use “cookies” to collect product and purchase information from the pages you access or visit.  This information may be combined with other identifiable personal information.   Cookies are bits of information that are automatically stored on your computer.  Cookies do not contain any personally identifiable information such as your name, address or any financial information.

SECURITY POLICY

All order information sent to www.anitanja.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.  With SSL implemented on both your computer and our server, information sent via the internet can be trusted to arrive privately and unaltered.  However, in order for SSL security to work, you must use an SSL enabled browser.  Most browsers (Internet Explorer, Safari, Opera, etc.) version 3.x and later, support SSL.

ADDITIONAL CONTACT INFORMATION

For additional questions regarding our merchandise, returns or media opportunities, please contact: customerservice@anitanja.com or call us by phone at 917 558 5869.